Service Goodwill

The value of Goodwill/Internal Cost services can be journaled directly to a rectification nominal code in your Sage50 Accounts. This is useful if you have jobs that your service department complete, but the costs are paid for internally and not by the customer (for example goodwill jobs, in house warranty jobs etc).

To make this change you need to set up a new service department (you can create multiple departments if required).

Ensure that you speak to your bookkeeper/accounts team before making an internal cost service department as it posts these jobs in a different way to Sage Accounts.

Go to Settings > Service> Defaults and either create a new service department, or edit an existing service department.

Tick the Internal Cost Department option – this will allow you to select a rectification nominal code on the Nominal Purchase Codes tab.

Printing the invoice on a goodwill job will display the customer’s details and the name of the Internal Cost Department will be displayed in RED text. All costs will be displayed.

A customer’s copy can be printed, this will detail all the work undertaken on the vehicle along with a list of parts and oils, but will display no values.

After a goodwill service is invoiced and the Sage integration is run, the value of the job will be journaled to the rectification nominal code selected on the service department.

Service goodwill 5

Updated on December 3, 2025

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